Orders & Payments

When will my card be charged?

Your payment is processed immediately once your order is placed successfully.

Can I cancel or change my order?

Because all items are made to order, cancellations or order changes must be requested within 12 hours of placing your order.

What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

Shipping

When will my order ship?

All items are made to order. Please allow 2–5 business days for production before your order ships.

How long does shipping take?

Estimated shipping times after fulfillment:

  • USA: 3–5 business days

  • International: 5–15 business days

Shipping times may vary depending on destination, customs, weather conditions, carrier delays, or holiday demand.

Do you ship internationally?

Yes. International shipping availability and delivery times vary depending on country and region.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking number by email.

What if my package is lost?

If your package appears lost in transit, please contact us within 30 days of the estimated delivery date and we’ll help investigate the issue.

Returns & Exchanges

Do you accept returns or exchanges?

Because every item is made to order, we currently do not offer returns or exchanges for:

  • incorrect sizing selections

  • buyer’s remorse

  • change of mind

Please review sizing information carefully before placing your order.

Who covers return shipping costs?

Customers are responsible for any return shipping costs unless the item arrives damaged, defective, or incorrect.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. We’ll help make it right.

What if tracking says delivered but I didn’t receive it?

Please first check around your property, with neighbors, or with household members. If you still cannot locate the package, contact the shipping carrier directly and then reach out to us for additional support.

Sizing & Product Care

How do your products fit?

Most products fit true to size unless stated otherwise on the product page.

For a more oversized fit, we recommend sizing up.

Please review the size chart available on each product page before ordering.

How should I wash my garments?

For best results:

  • Wash cold, inside out

  • Use mild detergent

  • Tumble dry low or air dry

  • Avoid ironing directly over printed areas

Why are your items made to order?

We produce items only after an order is placed to reduce waste, avoid overproduction, and focus on intentional production rather than fast fashion.

About Remain True

What is Remain True?

Remain True is a purpose-driven lifestyle brand built around meaning, intentional living, and positive impact.

What does “Wear What Matters” mean?

To us, it means wearing something connected to purpose, values, and real-world impact — not just fashion.

How does Remain True give back?

Twenty percent of profits are donated toward community-focused initiatives supporting people facing hardship, homelessness, and hunger.

Contact

How can I contact support?

You can contact us through our Contact page or by email for any questions regarding your order or the brand.

How long does it take to receive a response?

We aim to respond to all inquiries within 1–2 business days.