Shipping policy
At Remain True, every piece is made to order to reduce waste and support a more intentional approach to apparel production.
Processing Time
Orders are typically processed within 2–5 business days before shipment.
Because each item is made specifically for you, processing times may vary during high-demand periods.
Shipping Times
Estimated shipping times vary depending on your location and selected shipping method at checkout.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Order Tracking
Tracking details will be sent to the email provided at checkout once your order has been fulfilled and shipped.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout.
Remain True is not responsible for orders shipped to incorrectly provided addresses.
Delays
While we do our best to ensure timely delivery, shipping delays caused by carriers, weather, customs, or other circumstances outside our control may occur.
Questions
For shipping-related questions, contact us at: